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Springnote's Help Center is your resource for frequently asked questions and understanding all aspects and features of Springnote.
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Springnote Help Center

Welcome to the Springnote Help Center

Welcome to the Springnote's Help Center. This help center can be used for you to understand different fundamental parts of Springnote.


Springnote Help Center



History

Last edited on 06/17/2009 13:20 by Springnote Team

Comments (32)

  • M

    I am trying to contact EK Holbrook about using a picture I came across that is his (hers?) Does this message get read by anyone??? Maria (mariamcm@inbox.com)

    02/03/2009 22:21
  • Chazz

    I am also interested in contacting someone about API information to create a mobile app for Google's android G1 device. Please reply to chazz@mevworld.com

    05/29/2009 22:40
  • hs.traffic

    Is it possible to 're-order' sub-pages under a single page (rather than move them to go under a different page)? Howard S

    07/02/2009 22:11
  • n177pv

    The springnote crashes on my IPhone 3G OS 3 :-( n177pv@gmail.com

    07/10/2009 22:05
  • isotype

    n177pv// Our updated version 1.5 is currently under Apple review. I believe that the app will be up within two weeks. We are sorry for the inconvenience.

    07/10/2009 22:13
  • n177pv

    Thanks N177PV

    07/10/2009 23:20
  • johnopp

    I never got the initial e-mail with the url

    07/19/2009 01:44
  • isotype

    johnopp// could you send us an email with your ID to springnote@openmaru.com?

    07/20/2009 09:22
  • BBB

    What is the point of the calendar plugin? A calendar for only one month seems of no value

    07/24/2009 06:37
  • TonyC

    what is the business model here? will I ever be charged for this service?

    10/07/2009 08:36
  • BC

    Fantastic app, very poor documentation in English. I may have to try google translating the Korean pages to see if they're more helpful. Though maybe most of these pages were google-translated from Korean to begin with; sometimes I can't tell.

    10/18/2009 11:19
  • isotype

    BC// Please let us know the pages that are not helpful or the content is not clear. I will revise them.

    10/20/2009 10:54
  • alma32

    The features in Springnote are very impressive, but there is one big issue for me; the lack of security or https encryption. The FAQs give a long-winded explanation of how Springnote basically believes that it is not good to place any sensitive data up on the web and how doing so would ruin the user experience. Give me a break! Reality check: We all use secure websites like banks and web based email accounts and we routinely enter in private and confidential information. Of course, no security system is foolproof, but if you accept Springnote's logic, you should never ever trust anything on the Internet as being secure. That just ignorant. Look, banks and major Fortune 500 companies around the world trust these protocols with billions of dollars and they still find a way to present a useful user experience. Does Springnote really think they are all wrong? So I have to wonder why I would choose Springnote over other alternatives that are secure. I would really be limited in what I would choose to input or upload to Springnote; so why bother? I say that Springnote needs to stop the excuses and just put the time and resources into creating the necessary security modifications. This will improve their service and give their users some confidence. If nothing else, at least provide an https option and educate us and give us a choice. Otherwise, I'd recommend users look elsewhere for their online notetaking needs.

    11/24/2009 17:05
  • isotype

    Hi alma32// Thank you for your post. I see your point. I just want to say that we will support more security options as we continue to grow. There are some tradeoffs to support secure protocols and Speed will be the biggest tradeoff. This is something we can't give up easily. However, as you mention, it would be good if users can choose between options. I can't say when we are going to support an https feature but we will keep working on improving our service. Thank you!

    11/26/2009 14:21
  • BBB

    Suddenly I can not edit any pages on one only of my computers. I tells me to press Control-F5 as page is incomplete loading. This action has no effect. I can view pages normally. The problem is the same with both IE8 and Chrome - both of which work fine on another computer. Any suggestions?

    12/07/2009 06:05
  • isotype

    BBB// Are you using any browser plug-ins? Depending on the plug-ins you use, there might be some troubles accessing Springnote. So remove your browser plug-ins or download a new browser like Firefox at http://www.mozilla.com/en-US/firefox/all.html If you still have the problem please let us know by sending an email to springnote@openmaru.com

    12/07/2009 14:59
  • TonyC

    can I filter by icons? like it is nice to be able to put a cool icon next to an item in a list but can I then sort by it? (ala, OneNote...)

    01/05/2010 04:21
  • isotype

    TonyC// Unfortunately, you can't sort when using the icon list. if you want to move icons freely use the icons under Emoticons (the smily face icon on the toolbar)

    01/06/2010 15:20
  • shidong

    i have a question: how to add time in note using mac book? the 'ctrl+space'can not work in mac book....

    02/19/2010 21:12
  • isotype

    shidong// On Mac, you need to press Ctrl + Shift + Space for converting.

    02/22/2010 15:14
  • lover

    hi everyone, what happen when you exceed the 2GB storage??

    08/17/2010 13:20
  • benny-g

    Hello, anyone from springnote still monitoring this?

    09/10/2010 22:18
  • Cholfa

    can any SEARCHING ENGINE has access to the message in a notebook?(i want my friends to get to it when they are searching for what i say)

    11/02/2010 06:01
  • ben.cole.1776

    HOW DO I DELETE ACCOUNT

    01/09/2011 07:43
  • superstudents

    hello, why can't i upload photos from my own notebook? it says 'IO Error' everytime i try to upload. tx

    01/15/2011 01:28
  • FWNA

    I love springnote. However, ARE YOU GUYS STILL IN SERVICE? I SEE NO RECENT UPDATES, AND NO COMMUNICATION FROM THE DEVELOPERS. I'd hate to setup my neighborhood notebook only to have it taken down if the springnote guys go out of business. PLEASE LET ME KNOW!

    06/18/2011 22:20
  • erick_miky

    OMG! Everything that was written in my notebook from a week ago was accidently erased! Is there any way I can get back everyhting I had written?

    08/29/2011 23:38
  • nictomred

    HOW CAN I DOWNLOAD A COPY OF MY PAGES? THE DOWNLOAD LINK TAKES ME TO AN ERROR MESSAGE THAT SAYS DUE TO THE OVERLOAD OF SPRINGNOTE SERVERS, I MUST APPLY TO DOWNLOAD AND A LINK WILL BE SENT TO ME IN 24 HOURS TO DOWNLOAD MY PAGES/NOTEBOOK. WHERE DO I 'APPLY' FOR THE ABILITY TO DOWNLOAD MY PAGES/NOTEBOOK AND HAVE THIS LINK SENT TO ME?

    10/06/2011 05:10
  • Debra Saldana

    can I filter by icons? like it is nice to be able to put a cool icon next to an item in a list but can I then sort by it? (ala, OneNote...) http://www.cujocuri.com

    11/04/2011 01:13
  • Pete Hughes

    hi ya please can you tell me how i find out how many users Springnote has? I am study for a Master's in Learning Technology and interested in these figures. TY ;-)

    05/08/2012 05:35
  • Pete Hughes

    prettty disappointing that after a week nobody from Springnote can be bothered to answer the question... seems lie isotype was the last person from the site to check this area over two years ago...?

    05/14/2012 07:06
  • Pete Hughes

    whats the point of a unhelpful help centre? grrrr...

    05/14/2012 07:08
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